Updating of support policy inactive product user pruning and expiry of old version of AFT8 - NinjaTrader Automated Trading by Algo Futures Trader

1. Challenges to Address

1.1 Support Overhead Black Hole: Win-Lose

Recently, we’ve faced significant challenges with users who, despite our generous time investment and comprehensive support, have not engaged in a win-win partnership. Many have pursued personal quests that deviate from our step-by-step baseline systems Zero To Hero process, which is great for self-assisted off-piste, but requires a constant support overhead. This overhead leads to substantial lost time and resources, and delays in coding and releases. This is no longer a tenable support model. We must focus on the turnkey Zero To Hero path and let the freemium automated traders go their way self-assisted. The structured Zero To Hero way for the VIP members worked great, so the support policy will focus on winners and the winning way and those who contribute; a win-win for all.

1.2 Discord Spammers and Scammers

Additionally, we’ve encountered issues with spammers and scammers, malicious actors in Discord seeking to defraud traders or “steal” business and sell services under pretense and impersonation. To prevent bad actors from joining or getting a foothold, some pretend to be traders and free trialists and are enacting campaigns on the members in DM. Vendors, Ponzi scheme operators, crooks, and thieves prey on people’s financial aspirations and dreams. We are taking stringent measures in Discord as a result, so patience may be required as the dust settles.

1.3 AFT Old Versions Used to Dodge Licensing

Some traders, let’s give them the benefit of the doubt due to a lack of communication perhaps, are still using outdated versions of our software and have not updated to licensed versions for trading live or getting funded. They have yet to contribute or support us, make a referral, or even a review for their years of free usage.

Solutions for the Challenges

These challenges, combined with the need to focus our efforts on genuine users who value our tools and support, have led us to adapt our policies. Our goal is to foster a community of dedicated traders who are committed to success and collaboration, ensuring that we can continue to provide top-tier service and create win-win scenarios for everyone involved. Changes are now in force as below:

2.1 Support Levels and Model

Free trials/VIP – access all groups + interactive support focus on Zero To Hero

Free users – read-only self-assisted support + help desk for installation and troubleshooting

2.2 Discord Inactive Product User Pruning

Inactive product users will be removed by ATS Bot from Discord groups. Users not logged into AFT or AWT and actively using will be assumed inactive, regardless of VIP or Freemium status.

150 user accounts have already been removed by ATS Bot. Traders can rejoin as explained in the article below.

Note VIP users are affected too! Some VIP users are attending Discord but are not actively logged into AWT or AFT, maybe just coasting in sim mode, so they are seen by the bot as inactive. Hence this news update and info:

VIP users who are within renewal dates of subscriptions will not be pruned as we fix that module and can rejoin via the Discord Group links.

ATS Discord Groups inactive user pruning

2.3 AFT8 Old Versions Expiry

Old versions of AFT8 will expire and self-uninstall over time. Traders using them for free live trading and free evaluation trading to avoid a subscription need not panic. You can use the Get Funded Accelerator and save 80% and get a summer deal! See here for details: AFT8 Pricing

This could be due to a lack of communication with a handful of traders, and we are now addressing it.

N.B: Polite update notices will be sent out to all, and then in a window of time, the older versions will expire, stop working, and self-uninstall. Please update to the current versions to avoid complications.

AFT8 Downloads

Trading and Winning Mindset

We can only do what is right. Mistakes, challenges, bad actors, and so on will be plenty along the way. Wins and losses are fine; let them happen. It’s great! Grist for the mill! We are thankful for the experiences as we learn and move higher. Our focus should be on stoic, pragmatic trading and development, not wasting time on other matters. Emotional reactions are not required. Mistakes and challenges are opportunities to level up our game!