AFT Help Center for Tech Support & Billing Support
- AFT Help Desk Hours: Mon to Fri: 0100 EST to 1300 EST
- AFT Online Trading Group – Forums & FREE Live Market Coaching: Mon to Fri: 0915 EST to 1130
- SUPPORT TICKETS ARE REPLIED TO IMMEDIATELY, PLEASE CHECK SPAM, JUNK MAIL FOLDERS !
Billing Support – new and existing
- For New Pre-Sales, pricing & deals contact: ATS Customer Success Team
- View manage payment/cancel renewal plans: ATS Universal Account
- For existing billing queries & subs contact: Help Desk Billing Support
AFT8 for all support info & news
Please do not send support requests about AFT8 update dates – this will slow us down and hold up progress – information will be released when it’s available
Support for Free and Premium Traders
- Please search the AFT help guides or support forum in the trading group before sending a ticket
- Submit a new ticket for each new issue/question with a subject related to the question or issue
- Login to the help desk to see all your tickets and support responses
- For Quick start & troubleshooting check the AFT Quick Start Guidance
- Add support@algotradingsystems.zendesk.com to your safelist to avoid spam or junk mail issues.
- For All Product update news connect to AFT
- View the Support model for free and premium users
- NinjaTrader Platform, brokerage, and data feed support:
- contact support@ninjatrader.com
- web www.ninjatrader.com
Contact Support, Get Training & Help Resources
Learn to trade successfully at your own pace with no time limits, use self-assisted support tools, visit the trading group, for group chat & support forum, or contact our support help desk
Contact Support
Help Guides
Video Guides
Trading Group
AFT Forum
AFT Blog
Concierge Services
Trade Coaching
Customer Success
Connect to AlgoFuturesTrader
Connect to AFT For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades for AFT8, please connect to us below for announcements
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