AFT Help Center for Tech Support & Billing Support
- AFT Help Desk Hours: Mon to Fri: 0100 EST to 1300 EST
- AFT Online Trading Group – Forums & FREE Live Market Coaching: Mon to Fri: 0915 EST to 1130
- SUPPORT TICKETS ARE REPLIED TO IMMEDIATELY, PLEASE CHECK SPAM, JUNK MAIL FOLDERS !
Billing Support – new and existing
- For New Pre-Sales, pricing & deals contact: ATS Customer Success Team
- View manage payment/cancel renewal plans: ATS Universal Account
- For existing billing queries & subs contact: Help Desk Billing Support
BEFORE! YOU CONTACT SUPPORT for Tech Support
- Read the downloads manual
- Watch the Video Guides
- Quick Start Guidance & TroubleShooter
- AFT8 Support page for all issues
- Visit the AFT Support Forum
AFT8 for all support info & news
Please do not send support requests about AFT8 update dates – this will slow us down and hold up progress – information will be released when its available
Support for Free and Premium Traders
- Please search the AFT help guides or support forum in the trading group before sending a ticket
- Submit a new ticket for each new issue/question with a subject related to the question or issue
- Login to the help desk to see all your tickets and support responses
- For Quick start & trouble shooting check the AFT Quick Start Guidance
- Add [email protected] to your safelist to avoid spam or junk mail issues.
- For All Product update news connect to AFT
- View the Support model for free and premium users
- NinjaTrader Platform, brokerage and datafeed support:
- contact [email protected]
- web www.ninjatrader.com
Contact Support, Get Training & Help Resources
Learn to trade successfully at your on pace with no time limits, use self-assisted support tools, visit the trading group for live market mentoring in the daily private group trade along, group chat & support forum or contact our support help desk
Contact Support
Help Guides
Video Guides
Trading Group
AFT Forum
AFT Blog
Concierge Services
Trade Coaching
AFT Client Services
Connect to AlgoFuturesTrader
Connect to AFT For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades for AFT8, please connect to us below for announcements