NinjaTrader Automated Trading by Algo Futures Trader

hybrid algorithmic automated futures trading for prop firm traders, day & swing traders

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Support

ATS Help Center for Technical, Billing & Trader Support

All ATS product support, installation guidance, billing assistance, Trader Success, and Trade Mastery requests are now managed through the central ATS Help Center. Search the help resources, ask the 24/7 AI Help Bot, access Discord support, or submit a Help Desk ticket for assistance from the ATS team.

🤖 Open the ATS Help Center

Get Help 24/7

  • 24/7 ATS AI Help Agent: Ask the ATS Help Bot questions about products, installation, setup, licensing, accounts, billing, and troubleshooting.
  • ATS Online Help Guides: Search setup instructions, quick-start guides, FAQs, troubleshooting articles, product information, and videos.
  • Submit a Help Desk Ticket: Create one ticket for each issue and use a clear subject with a detailed description, screenshots, error messages, and relevant account information.
  • ATS Discord Groups: Access the ATS Help Bot, support discussions, community guidance, Trader Success resources, and eligible VIP trading groups.
  • Live Help Desk hours: Monday to Friday, 06:00 CT to 12:00 CT, with AI-assisted support available 24/7.

Trader Success, Onboarding & Trade Mastery

Already an ATS customer? Start with the ATS Help Center for self-assisted and AI-assisted guidance, product support and account-specific questions. For optional one-to-one installation, configuration, Fast Track onboarding or Trade Mastery, choose a paid white-glove service through the ATS Ecosystem.

  • Product and account support: Ask the ATS AI Help Bot or submit a Help Desk ticket for technical, licensing, billing or account issues.
  • Trading and community guidance: Ask in the appropriate ATS Discord support or VIP group.
  • Paid one-to-one white-glove services: Explore ATS Ecosystem providers for setup, Fast Track onboarding, product training, Trade Mastery and current eligible trading packages.

Billing, Licensing & Account Support

  • ATS Universal Account: Access your products, licenses, downloads, account services, payment information, and eligible subscription management options.
  • Billing Help Desk: Submit a ticket for billing questions, payments, invoices, licensing, account access, renewals, or purchase assistance.
  • ATS Universal Pricing: View current Universal trading packages, product access, support, training, and Trade Mastery options.

Help Desk Response Guidance

  • Submit a separate ticket for each new question or technical issue.
  • Use a subject line that clearly describes the problem or request.
  • Check your spam and junk folders for ATS Help Desk replies.
  • Add [email protected] to your email safelist.
  • Sign in to the ATS Help Desk to review your tickets and responses.

NinjaTrader, Brokerage & Data-Feed Support

ATS provides support for ATS products and their configuration. For problems involving the NinjaTrader platform, brokerage accounts, market-data connections, or services supplied directly by NinjaTrader, contact NinjaTrader Support through its official support channels.