Support

AFT Help Center for Tech Support & Billing Support

• 24/7 AI-Assisted Support Agent – ATS Help Bot Ask me now!
• AFT Help Desk Hours: Mon to Fri: 06:00 CT to 12:00 CT
• AFT Online Trading Group – Forums & trading groups: Mon to Fri: 09:15 EST to 11:30 EST
• Support tickets are replied to immediately, please check spam/junk mail folders!

Billing Support – New and Existing

• For new pre-sales, pricing, & deals contact: Trader Success VIP
• View and manage payment/cancel renewal plans: ATS Universal Account
• For existing billing queries & subscriptions contact: Help Desk Billing Support

AFT8 for All Support Info & News

Please do not send support requests about AFT8 update dates—this will slow us down and hold up progress. Information will be released as soon as it becomes available.

• Visit the AFT Support Forum
• AFT8 Support and Information
• Connect to AFT for AFT8 Update Info

Support for Free and Premium Traders

• 24/7 AI-Assisted Support Agent – ATS Help Bot Ask me now!
• Submit a new ticket for each new issue/question with a subject related to the question or issue
• Login to the help desk to see all your tickets and support responses
• For quick start & troubleshooting, check the AFT Quick Start Guidance
• Add [email protected] to your safelist to avoid spam or junk mail issues.
• For all product update news, connect to AFT
• View the Support Model for free and premium users
• NinjaTrader Platform, brokerage, and data feed support:
  • Contact [email protected]
  • Visit www.ninjatrader.com

Contact Support, Get Training & Help Resources

Learn to trade successfully at your own pace with no time limits, use self-assisted support tools, visit the trading group, for group chat & support forum, or contact our support help desk

Connect to AlgoFuturesTrader

Connect to AFT For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades for AFT8, please connect to us below for announcements