TRADERS make it a “win, win” for you and us, before submitting a ticket please, SAVE TIME PLEASE READ below RULES for support & pre-sales – consult the help guides first then ask if you need to:
AFT Support & Help Guides
- AFT Help Desk Hours: Mon to Fri: 0100 EST to 1300 EST
- AFT Online Trading Group – FREE Live Market Trade Coaching: Mon to Fri: 0915 EST to 1130 EST
- SUPPORT TICKETS ARE REPLIED TO IMMEDIATELY, PLEASE CHECK SPAM, JUNK MAIL FOLDERS !
- For Trader Education: visit the help guides article for Tech Support & Trader Education
- 1 to 1 Assistance visit the shop to view 1 to 1 facilitation services and trade coaching assistance
Pre-Sales or Tech Support ?
- For Pre-Sales queries: send a support ticket below or call, speak to AFT John see contact us page.
- For All Tech support: submit a support ticket below, we provide email, skype or remote assistance.
Support Rules for Free and Premium Traders
- AFT8 Beta only accepts experienced users who require no support at all only install troubleshooting
- AFT QUICK START View this page for all info: on install, getting started and troubleshooting for AFT and NinjaTrader.
- AFT HELP GUIDES Search before submitting a support request or you will be referred to the help guides for answers
- Submit a new ticket for each new issue/question with a subject related to the question or issue
- For premium Support simply reply to an old ticket to open a new ticket or a current ticket and we will open a new ticket for you.
- Add our email [email protected] to your safelist to prevent answers going to spam or junk mail folders.
- For NinjaTrader Platform questions and support contact [email protected] or visit www.ninjatrader.com
- For DataFeed and Brokerage questions visit www.ninjatrader.com
- For education and support guides see NinjaTrader and AFT Quick Start Guidance
Please note: AFT is high quality for low cost – to preserve quality and price: Users who repeatedly ignore the above rules maybe suspended from the live interactive help desk support and only provided help guide access.
AFT Support & Education Model
For Tech Support & Education Full info: visit the help guides article for Tech Support & Trader Education
- AFT Free users are provided with self-assisted support, help desk email support troubleshooting for installation.
- AFT Paying users are provided with priority assisted-support, email, skype & TeamViewer if required
- For all support requests & questions Initially you will receive a reply by email from our support help desk which we will usually answer within 24 to 48 hours and priority response in business hours for premium users
- AFT 24/7 Help Center is open to all for self-assisted support articles and videos, submit a ticket for any areas not clear or missing and we will provide information or new help center articles and videos etc.
- ALL users free and premium are welcome to the Online Trading Community Trading Group where you will also have support and education resources as well as live market trading systems, trade signals, news and fundamentals. – Simply visit us here at our ATS/AFT Discord Group
- Premium 1 to 1 Support
AFT Frequently Asked Questions
AFT8 for NinjaTrader 8 – AFT8 is a BETA!
PLEASE NOTE: Due to massive demand for AFT8 we are unable to answer questions in the help desk about AFT8 training, updates and releases. Troubleshooting & Bug Reporting only: AFT8 is in beta mode is provided as is, still in development partially complete, features, updates and help guides to come. Please consult the website and articles for information:
- AFT8 Release Notes and status
- Getting Started Trading Futures with AFT8
- AFT8 Beta information and conditions of use
- Trouble shooting
- Bug report
- No training support & questions
- AFT blog for news of AFT8
- AFT8 Help Desk Guides
- Connect to AFT for updates about AFT8
Yes! AFT is really 100% free for sim/non live money trading
- AFT is 100% free forever for sim, demo, replay, testing & practice evaluation trading for all futures
- AFT is 100% free forever for evaluation trading click here for AFT Licensing Info to view details
How to get your License for a new purchase?
You will receive an email of the order confirmation and we will need your “machine Id” if you did not provide that already during purchase, you can reply to the sales order email with your “machine id” so we can allocate you a license.
Please click here view How to find your Machine ID
NinjaTrader and AFT Quick Start GuidanceBefore you begin, make life easy and save time with this key information to get started trading with AFT:
- View these quick start videos getting started trading with AFT
- Understand the AFT system view the AFT Guide Core Areas.
- For info browse and search the online guidance
- AFT7 NOTE: After Install Rollover your contracts in NT7 in Instrument Manager before opening the Workspace!!!
- AFT8 BETA: Work in progress for 2022 !!! SEE: AFT8 Release Notes and status & AFT8 Beta Conditions of use
Get Started Trading for free in 5 easy steps
AFT Fast Links
AFT7 Guide Core Areas
Please note installation defaults for AFT7
AFT7 Help Guides & Trouble Shooting
AFT8 Help Guides & Trouble Shooting
Our Downloads are Digitally Signed 100% Safe & SecureFALSE ANTIVIRUS MESSAGES? – DISABLE THE AV, REPORT A FALSE POSITIVE!
- Please note AFT downloads are code signed installers and the binaries inside are code signed and protected and securely stored on s3 Amazon it is 100% Secure, tested and safe.
- We cater for the main AV software brands such as Norton and Symantec with the best digital Digicert signing technology available.
- There are literally 100s of low quality AV software with sometimes incorrect messages, we cannot waste time and support free users/traders with non main stream AV messages preventing downloading or installing issues due to false positives.
- Solution: For any overzealous AntiVirus message blocking AFT, disable or approve AFT and report a false positive with your AV software.
- NOTE: Download from us directly here at this website, never download software from any other 3rd party!
AFT Recommended PC Spec for NinjaTrader
- You will need a modern Spec PC with a decent internet connection!
- Ideally Intel Core i5, i7 or better, AMD Ryzen 5, 7 or 9
- Windows 10 or better
- 8 to 16GB or better RAM
- 2X SSDs Samsung NVME EVO 256, 512GB
- SSD Drive C: Operating System
- SSD Drive D: Data & NT install
- D:\Users\Trader\Documents\NinjaTrader 7
- D:\Users\Trader\Documents\NinjaTrader 8
- Dual, triple or Quad Monitor Video Card
- Motherboard AFT preferred brand
- ASUS Tuff Book Ryzen our favorite gaming laptop for trading