AFT Support
Hours of business Mon to Fri: 10EST to 18PM EST
Before you send to support for help for installation and getting started, please save your and our time and watch these quick start videos on getting started trading with AFT
Welcome Futures Trader!
- For AFT Fast Start guide please see below or visit the AFT 24/7 help center
- For technical support or pre sales queries, please Submit a Help Desk Ticket Online
| Click here to Submit a Help Desk Ticket Online |
Plug and Trade – install, connect & trade
Support Quick Links
- AFT7 Get Started Trading Futures with NinjaTrader and AFT7
- AFT7 Fast Start Guide
- AFT7 Downloads – AFT7 System Installers
- AFT7 Plug And Trade – Install, Connect and Trade
- AFT7 Session Open Breakout Trading Basics
- AFT7 TrendOmeter Basics
- AFT7 Turnkey Settings, Workspaces & Accounts
Additional Support Materials
Core Knowledge Areas
- AFT7 Session Open Breakout Trading Basics
- AFT7 TrendOmeter Basics
- AFT7 Turnkey Settings, Workspaces & Accounts
AFT Blog/Tips
If there is something missing in the support resources or videos -then we certainly will add them so its a benefit to all traders. So any areas not clear or lacking simply ask and we will provide help center articles and videos etc.
AFT Support Model
- Free users are allowed to use the software for free forever on sim, demo, replay mode and use the turnkey workspaces provided, email support is limited to troubleshooting for installation for usage.
- Paying Premium/Ultimate members are provided priority support, email, skype, TeamViewer as well as access to premium turnkey settings & updates.
- Please note the new AFT 24/7 Help Center is open to all, we are adding articles and videos so please connect to us to follow there.
AFT Trade Mentoring/Coaching
- If you are looking for training and guidance and trade mentoring
you can apply to attend a premium coaching or a mastery course with Carlos/Juan from Omegavus/AFT that will provide what you are looking for including exclusive pricing and turnkey settings trading AFT the Omegavus way. Contact us for more info.
AFT Support Process/ Email Safe List
- Please start a new ticket for each new issue/question – simple send an email or submit a ticket with a subject related to the question or issue
- Initially you will receive a reply by email from our support help desk which we will answer within 24 hours and priority response in business hours for premium users
- Login directly to the help desk to read your tickets and replies at https://algofuturestrader.zendesk.com
- Please add our support email [email protected] to your safelist or our replies may go to your spam or junk email folders.
- If you are premium user we provide support via email, Skype or TeamViewer remote session to resolve any problems if required or for 1 to 1 coaching and assistance
AFT Support Fast Start Guide
- AFT 1 to 1 Support is provide only for paid Live AFT premium members
- Self Assisted support and installation troubleshooting is provided to AFT Free users
- Support for NinjaTrader is provided direct by NinjaTrader Help:
- Please do view the NinjaTrader Video Guides
- Install and setup a connection for NinjaTrader first then install AFT7 etc.
- NinjaTrader Platform
- Algo Futures Trader (AFT7) Demo click here to download
- Getting Started Trading Futures with Algo Futures Trader 7
- AFT7 is for NinjaTrader 7 only.
- AFT7 is not imported into NinjaTrader, simply Download and run the AFT installer
- After installing AFT7 start NinjaTrader 7 and open the workspaces from the control center to start trading free on the sim micro futures -the systems will start up and await your control
- Video Install Connect & Trade
- AFT8 for NinjaTrader 8 version is expected before 2021 please connect to us below to follow news
- visit the AFT 24/7 help center we are adding new articles here also
AFT8 & NinjaTrader 8 News
Coming soon!! please connect to AFT for news of the pending AFT8 release for NinjaTrader 8Connect to AFT for updates, Upgrades, videos, news, tips & Webinars
For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades to for the AFT8 pending release please connect to us below for announcements.
- Follow us on Facebook https://www.facebook.com/algofuturestrader
- Follow us on Twitter https://twitter.com/futuresalgo
- Subscribe to the AFT You Tube Video channel
- Subscribe to the AFT blog and newsletter for tips, tricks guides and news
- Follow new articles at the new AFT 24/7 help center
Note when signing to the Blog/News List the system will send 1 email of the weekly round up 1 per week if any news posts are made. For Webinars and promos we might send a separate mail to the news letter list.