AFT Support & Help Guides
- AFT Help Desk Hours: Mon to Fri: 0100 EST to 1300 EST
- WELCOME NEW TRADERS! view this section NinjaTrader and AFT Quick Start Guidance
- AFT8 BETA Work in progress – See: AFT8 Release and status & AFT8 Beta Conditions of use
- NEW TICKETS ARE REPLIED TO IMMEDIATELY, PLEASE CHECK SPAM, JUNK MAIL FOLDERS
AFT Support rules & guidance – PLEASE READ
Traders make it a “win, win” for you and us, before submitting a ticket please note the following:
- SEARCH THE AFT HELP GUIDES before you contact support or you will be referred to the help guides for answers
- Start a new ticket for each new issue/question with a subject related to the question or issue
- For premium Support simply reply to an old ticket to open a new ticket or a current ticket and we will open a new ticket for you.
- Add our email [email protected] to your safelist to prevent answers going to spam or junk mail folders.
- For NinjaTrader Platform questions and support contact [email protected] or visit www.ninjatrader.com
- For education and support guides see NinjaTrader and AFT Quick Start Guidance
Please note: AFT is high quality for low cost – to preserve quality and price: Users who repeatedly ignore the above rules maybe suspended from the live interactive help desk support and only provided help guide access.
AFT Support Model
- AFT Free users are provided with self-assisted support, help desk email support troubleshooting for installation.
- AFT Paying users are provided with priority assisted-support, email, skype & TeamViewer if required
- For all support requests & questions Initially you will receive a reply by email from our support help desk which we will usually answer within 24 to 48 hours and priority response in business hours for premium users
- AFT 24/7 Help Center is open to all for self-assisted support articles and videos, submit a ticket for any areas not clear or missing and we will provide information or new help center articles and videos etc.
- ALL users free and premium are welcome to the Online Trading Community Trading Group where you will also have support and education resources as well as live market trading systems, trade signals, news and fundamentals. – Simply visit us here at our ATS/AFT Discord Group
- Premium 1 to 1 Support
- If you are struggling with the self assisted support model that’s fine we offer premium packages.
For example If you want live 1 to 1 assistance as a free user NT& Setup then we offer these packages:
- If you are struggling with the self assisted support model that’s fine we offer premium packages.
| Click here to Submit a Help Desk Ticket Online |
AFT Frequently Asked Questions
AFT8 for NinjaTrader 8 – AFT8 is a BETA!
PLEASE NOTE: Due to massive demand for AFT8 we are unable to answer questions in the help desk about AFT8 training, updates and releases. Troubleshooting & Bug Reporting only: AFT8 is in beta mode is provided as is, still in development partially complete, features, updates and help guides to come. Please consult the website and articles for information:
- AFT8 Release Notes and status
- Getting Started Trading Futures with AFT8
- AFT8 Beta information and conditions of use
- Trouble shooting
- Bug report
- No training support & questions
- AFT blog for news of AFT8
- AFT8 Help Desk Guides
- Connect to AFT for updates about AFT8
Yes! AFT is really 100% free for sim/non live money trading
- AFT is 100% free forever for sim, demo, replay, testing & practice evaluation trading for all futures
- AFT is 100% free forever for evaluation trading with Trade2Earn, OneUpTrader, Top Step trader and Lee Loo Trading.
- click here for AFT Licensing Info to view details of AFT licensing rules.
How to get your License for a new purchase?
You will receive an email of the order confirmation and we will need your “machine Id” if you did not provide that already during purchase, you can reply to the sales order email with your “machine id” so we can allocate you a license.
Please click here view How to find your Machine ID
| Click here to Submit a Help Desk Ticket Online |
NinjaTrader and AFT Quick Start Guidance
Before you begin, make life easy and save your time with this key information to get started trading with AFT:- View these quick start videos getting started trading with AFT
- Understand the AFT system view the AFT Guide Core Areas.
- For info browse and search the online guidance
Get Started Trading for free in 5 easy steps
| AFT Fast Links |
AFT7 Guide Core Areas | Please note installation defaults for AFT7
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AFT7 Help Guides & Trouble Shooting | AFT8 Help Guides & Trouble Shooting
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| Click here to Submit a Help Desk Ticket Online |
NinjaTrader 8 AFT8 beta now available for all traders please click here for details of AFT8 Beta for NinjaTrader release. For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades to for the AFT8 pending release please connect to us below for announcements. Note when signing to the Blog/News List the system will send 1 email of the weekly round up 1 per week if any news posts are made.AFT8 & NinjaTrader 8 News
Connect to AFT for updates, Upgrades, videos, news, tips & Webinars
For Webinars and promos we might send a separate mail to the news letter list.