Support

AFT Help Center for Tech Support & Billing Support

• AFT Help Desk Hours: Mon to Fri: 0100 EST to 1300 EST
• AFT Online Trading Group – Forums & FREE Live Market Coaching: Mon to Fri: 0915 EST to 1130
• SUPPORT TICKETS ARE REPLIED TO IMMEDIATELY, PLEASE CHECK SPAM, JUNK MAIL FOLDERS !

Billing Support – new and existing

• For New Pre-Sales, pricing & deals contact: ATS Customer Success Team
• View manage payment/cancel renewal plans: ATS Universal Account
• For existing billing queries & subs contact: Help Desk Billing Support

BEFORE! YOU CONTACT SUPPORT for Tech Support

1. Read the downloads manual
2. Watch the Video Guides
3. Quick Start Guidance & TroubleShooter
4. AFT8 Support page for all issues
5. Visit the AFT Support Forum

AFT8 for all support info & news

Please do not send support requests about AFT8 update dates – this will slow us down and hold up progress – information will be released when its available

• Visit the AFT Support Forum
• AFT8 support and information
• Connect to AFT for AFT8 Update info

Support for Free and Premium Traders

• Please search the AFT help guides or support forum in the trading group before sending a ticket
• Submit a new ticket for each new issue/question with a subject related to the question or issue
• Login to the help desk to see all your tickets and support responses
• For Quick start & trouble shooting check the AFT Quick Start Guidance
• Add [email protected] to your safelist to avoid spam or junk mail issues.
• For All Product update news connect to AFT
• View the Support model for free and premium users
• NinjaTrader Platform, brokerage and datafeed support:
  • contact [email protected]
  • web www.ninjatrader.com

Contact Support, Get Training & Help Resources

Learn to trade successfully at your on pace with no time limits, use self-assisted support tools, visit the trading group for live market mentoring in the daily private group trade along, group chat & support forum or contact our support help desk

Connect to AlgoFuturesTrader

Connect to AFT For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades for AFT8, please connect to us below for announcements