NinjaTrader Automated Trading by Algo Futures Trader

hybrid algorithmic automated futures trading for prop firm traders, day & swing traders

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Support

ATS Help Center for Technical, Billing & Trader Support

All ATS product support, installation guidance, billing assistance, Trader Success, and Trade Mastery requests are now managed through the central ATS Help Center. Search the help resources, ask the 24/7 AI Help Bot, access Discord support, or submit a Help Desk ticket for assistance from the ATS team.

🤖 Open the ATS Help Center

Get Help 24/7

  • 24/7 ATS AI Help Agent: Ask the ATS Help Bot questions about products, installation, setup, licensing, accounts, billing, and troubleshooting.
  • ATS Online Help Guides: Search setup instructions, quick-start guides, FAQs, troubleshooting articles, product information, and videos.
  • Submit a Help Desk Ticket: Create one ticket for each issue and use a clear subject with a detailed description, screenshots, error messages, and relevant account information.
  • ATS Discord Groups: Access the ATS Help Bot, support discussions, community guidance, Trader Success resources, and eligible VIP trading groups.
  • Live Help Desk hours: Monday to Friday, 06:00 CT to 12:00 CT, with AI-assisted support available 24/7.

Trader Success, Onboarding & Trade Mastery

Trader Success is provided internally through the ATS Help Center, ATS Discord groups, and the ATS Trade Mastery team. For onboarding, setup reviews, trading-plan guidance, product usage questions, Trade Mastery assistance, or a request for a Discord or online meeting, start with the AI Help Bot or submit a Help Desk ticket so your request can be routed to the appropriate ATS team member.

  • General trading and community guidance: Ask in the appropriate ATS Discord support or VIP group.
  • Private, account-specific, onboarding, or Trade Mastery assistance: Submit a Help Desk ticket and request the appropriate support meeting.
  • New trader product, pricing, and pathway guidance: Book a free ATS Discovery Meeting.

Billing, Licensing & Account Support

  • ATS Universal Account: Access your products, licenses, downloads, account services, payment information, and eligible subscription management options.
  • Billing Help Desk: Submit a ticket for billing questions, payments, invoices, licensing, account access, renewals, or purchase assistance.
  • ATS Universal Pricing: View current Universal trading packages, product access, support, training, and Trade Mastery options.

Help Desk Response Guidance

  • Submit a separate ticket for each new question or technical issue.
  • Use a subject line that clearly describes the problem or request.
  • Check your spam and junk folders for ATS Help Desk replies.
  • Add [email protected] to your email safelist.
  • Sign in to the ATS Help Desk to review your tickets and responses.

NinjaTrader, Brokerage & Data-Feed Support

ATS provides support for ATS products and their configuration. For problems involving the NinjaTrader platform, brokerage accounts, market-data connections, or services supplied directly by NinjaTrader, contact NinjaTrader Support through its official support channels.