Algo Futures Trader

Free NinjaTrader Automated futures day trading system

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You are here: Home / Support

Support

TRADERS make it a “win, win” for you and us, before submitting a ticket please, SAVE TIME PLEASE READ below RULES for support & pre-sales – consult the help guides first then ask if you need to:

AFT Support & Help Guides

  • AFT Help Desk Hours: Mon to Fri: 0100 EST to 1300 EST
  • AFT Online Trading Group – FREE Live Market Trade Coaching: Mon to Fri: 0915 EST to 1130 EST
  • SUPPORT TICKETS ARE REPLIED TO IMMEDIATELY, PLEASE CHECK SPAM, JUNK MAIL FOLDERS !

Trader Education?

  • For Trader Education: visit the help guides article for Tech Support & Trader Education
  • 1 to 1 Assistance visit the shop to view 1 to 1 facilitation services and trade coaching assistance

Pre-Sales or Tech Support ?

  • For Pre-Sales queries: send a support ticket below or call, speak to AFT John see contact us page.
  • For All Tech support: submit a support ticket below, we provide email, skype or remote assistance.

Support Rules for Free and Premium Traders

  • AFT8 Beta only accepts experienced users who require no support at all only install troubleshooting
  • AFT QUICK START View this page for all info: on install, getting started and troubleshooting for AFT and NinjaTrader.
  • AFT HELP GUIDES Search before submitting a support request or you will be referred to the help guides for answers
  • Submit a new ticket for each new issue/question with a subject related to the question or issue
  • For premium Support simply reply to an old ticket to open a new ticket or a current ticket and we will open a new ticket for you.
  • Add our email [email protected] to your safelist to prevent answers going to spam or junk mail folders.
  • For NinjaTrader Platform questions and support contact [email protected] or visit www.ninjatrader.com
  • For DataFeed and Brokerage questions visit www.ninjatrader.com
  • For education and support guides see NinjaTrader and AFT Quick Start Guidance
    • NinjaTrader Help Guides
    • AFT Video Guides
    • AFT Help guides
      • AFT7 Help Guides
      • AFT8 Help Guides
    • Search AFT Blog & Website Articles
    • Attend our free day trading group
Click here to Submit a Help Desk Ticket Online

Please note: AFT is high quality for low cost – to preserve quality and price: Users who repeatedly ignore the above rules maybe suspended from the live interactive help desk support and only provided help guide access. 

AFT Support & Education Model

For Tech Support & Education Full info: visit the help guides article for Tech Support & Trader Education

  • AFT Free users are provided with self-assisted support, help desk email support troubleshooting for installation.
  • AFT Paying users are provided with priority assisted-support, email, skype & TeamViewer if required
  • For all support requests & questions Initially you will receive a reply by email from our support help desk which we will usually answer within 24 to 48 hours and priority response in business hours for premium users
  • AFT 24/7 Help Center is open to all for self-assisted support articles and videos,  submit a ticket for any areas not clear or missing and we will provide information or new help center articles and videos etc.
  • ALL users free and premium are welcome to the Online Trading Community Trading Group where you will also have support and education resources as well as live market trading systems, trade signals, news and fundamentals. – Simply visit us here at our ATS/AFT Discord Group
  • Premium  1 to 1 Support
    • If you are struggling with the self assisted support model that’s fine we offer premium packages.
      • Remote Assistance for free or DIY users
      • AFT Get Started Trading
Click here to Submit a Help Desk Ticket Online

AFT Frequently Asked Questions

AFT8 for NinjaTrader 8 – AFT8 is a BETA!

PLEASE NOTE: Due to massive demand for AFT8 we are unable to answer questions in the help desk about AFT8 training, updates and releases. Troubleshooting & Bug Reporting only:  AFT8 is in beta mode is provided as is, still in development partially complete, features, updates and help guides to come. Please consult the website and articles for information: 

  • AFT8 Release Notes and status
  • Getting Started Trading Futures with AFT8
  • AFT8 Beta information and conditions of use
    • Trouble shooting
    • Bug report
    • No training support & questions
  • AFT blog for news of AFT8
  • AFT8 Help Desk Guides
  • Connect to AFT for updates about AFT8

Yes! AFT is really 100% free for sim/non live money trading

  • AFT is 100% free forever for sim, demo, replay, testing & practice evaluation trading for all futures
  • AFT is 100% free forever for evaluation trading click here for AFT Licensing Info to view details

How to get your License for a new purchase?

You will receive an email of the order confirmation and we will need your “machine Id” if you did not provide that already during purchase, you can reply to the sales order email with your “machine id” so we can allocate you a license.
Please click here view How to find your Machine ID

Click here to Submit a Help Desk Ticket Online

NinjaTrader and AFT Quick Start Guidance

Before you begin, make life easy and save time with this key information to get started trading with AFT:
  1. View these quick start videos getting started trading with AFT
  2. Understand the AFT system view the AFT Guide Core Areas.
  3. For info browse and search the online guidance
    1. AFT Download Guides
    2. AFT 24/7 Help Guides online
    3. AFT Blog/Website articles
    4. NinjaTrader Help Guides
  4. AFT7 NOTE:  After Install Rollover your contracts in NT7 in Instrument Manager  before opening the Workspace!!!
  5. AFT8 BETA: Work in progress for 2022 !!! SEE: AFT8 Release Notes and status & AFT8 Beta Conditions of use

Get Started Trading for free in 5 easy steps

  1. Download & install the NinjaTrader Platform
  2. Setup a Free Demo Futures Data Connection
  3. Download and run the AFT Installer
  4. Start NT, rollover contracts & connect a futures datafeed
  5. Open the turnkey system workspaces

AFT Fast Links

  • Fast Start Video Guides
  • 24/7 Help center articles
  • Blog Articles
  • Visit Support for more details
  • Submit Support ticket

AFT7 Guide Core Areas

  • AFT7 Get Started Trading Futures with NinjaTrader and AFT7
  • AFT7 NinjaTrader 7 Installation quick guide
  • AFT7 help guide core articles to get started trading
  • AFT7 system overview of components
  • AFT7 Session Open Breakout Trading Basics
  • AFT7 TrendOmeter Basics
  • AFT7 Turnkey Settings, Workspaces & Accounts

Please note installation defaults for AFT7

  • Set before installation of NinjaTrader 7 & downloading of historical data.
  • PC Region local language needs to be set to English US
  • System Date Time to  Eastern Standard Time
  • Default installation of NinjaTrader required
  • NinjaTrader Default installation location
  • Historical DataFeed required
  • NOTE After Install Rollover your contracts in NinjaTrader 7

AFT7 Help Guides & Trouble Shooting

    • NinjaTrader 7 Help Guides
    • Install NinjaTrader 7 with default location and settings
    • AFT7 Help Guides
      • AFT7 Get Started
      • ATF7 No Signals on Charts
      • AFT7 Workspace Unable to Restore Chart
      • AFT7 troubleshooting common errors
      • AFT7 Performance Problems - NT7 Locks up

AFT8 Help Guides & Trouble Shooting

  • NinjaTrader 8 Help Guide
  • Install NinjaTrader 8 with default location and settings
  • AFT8 Help Guides
    • AFT8 Get Started
    • AFT 8 Beta Info
    • AFT8 is only for NinjaTrader 8
    • AFT8 is beta and only partially built many updates are in progress
    • AFT8 Conditions of use - 100% self assisted NO SUPPORT

Click here to Submit a Help Desk Ticket Online

Our Downloads are Digitally Signed 100% Safe & Secure

FALSE ANTIVIRUS MESSAGES? – DISABLE THE AV,  REPORT A FALSE POSITIVE!
  • Please note AFT downloads are code signed installers and the binaries inside are code signed and protected and securely stored on s3 Amazon it is 100% Secure, tested and safe.
  • We cater for the main AV software brands such as Norton and Symantec with the best digital Digicert signing technology available.
  • There are literally 100s of low quality AV software with sometimes incorrect messages, we cannot waste time and support free users/traders with non main stream AV messages preventing downloading or installing issues due to false positives.
  • Solution: For any overzealous AntiVirus message blocking AFT, disable or approve AFT and report a false positive with your AV software.
  • NOTE:  Download from us directly here at this website,  never  download software from any other 3rd party!
 

AFT Recommended PC Spec for NinjaTrader

  • You will need a modern Spec PC  with a decent internet connection!
  • Ideally Intel Core i5, i7  or better,  AMD Ryzen 5, 7 or 9
  • Windows 10 or better
  • 8 to 16GB or better RAM
  • 2X SSDs Samsung NVME EVO 256, 512GB
  • SSD Drive C: Operating System
  • SSD Drive D: Data & NT install
    • D:\Users\Trader\Documents
    • D:\Users\Trader\Documents\NinjaTrader 7
    • D:\Users\Trader\Documents\NinjaTrader 8
  • Dual, triple or Quad Monitor Video Card
  • Motherboard  AFT preferred brand
    • ASUS
    • Gigabyte
    • MSI
  • ASUS Tuff Book Ryzen our favorite gaming laptop for trading

Connect to AFT

For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades to for the AFT8 pending release please connect to us below for announcements.
  • Follow us on Facebook https://www.facebook.com/algofuturestrader
  • Follow us on Twitter https://twitter.com/futuresalgo
  • Subscribe to the AFT You Tube Video channel 
  • Subscribe to the AFT blog and newsletter for tips, tricks guides and news
  • Follow new articles at the new AFT 24/7 help center 
Note when signing to the Blog/News List the system will send 1 email of the weekly round up 1 per week if any news posts are made. For Webinars and promos we might send a separate mail to the news letter list.
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  • FREE Live Day Trading Futures online Trading Room Commentary
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Algo Futures Trader Copyright Algo Trading Systems© 2022· Log in
AlgoFuturesTrader.com is owned & operated by Algo Trading Systems LLC. In using this website or products & services you are bound by our Terms & subject to US legal jurisdiction only, errors & omissions excluded.
AFT made in England, powered by MicroTrends NinjaTrader development

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Disclaimer Trading & investment carry a high level of risk & AlgoFuturesTrader does not make any recommendations for buying or selling any financial instruments. We do not offer trading or investment advice. We are a software company & we only offer educational information on ways to use our sophisticated Algo Futures trading tools. It is up to our customers & other readers to make their own trading & investment decisions or to consult with a registered investment advisor.

Risk Disclosure Futures, CFDs & forex trading contains substantial risk & is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading & only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. Please read the full risk disclosure here.

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results & the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, & no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results & all which can adversely affect trading results.

Testimonials appearing on this website may not be representative of other clients or customers & is not a guarantee of future performance or success.

NinjaTrader® is a registered trademark of NinjaTrader Group,LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.

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