AFT Help Center for Tech Support & Billing Support
- AFT Help Desk Hours: Mon to Fri: 0100 EST to 1300 EST
- AFT Online Trading Group – Forums & FREE Live Market Coaching: Mon to Fri: 0915 EST to 1130
- SUPPORT TICKETS ARE REPLIED TO IMMEDIATELY, PLEASE CHECK SPAM, JUNK MAIL FOLDERS !
Billing Support – new and existing
- For New Pre-Sales, pricing & deals contact: ATS Customer Success Team
- View manage payment/cancel renewal plans: ATS Universal Account
- For existing billing queries & subs contact: Help Desk Billing Support
AFT8 for all support info & news
Please do not send support requests about AFT8 update dates – this will slow us down and hold up progress – information will be released when it’s available
Support for Free and Premium Traders
- Please search the AFT help guides or support forum in the trading group before sending a ticket
- Submit a new ticket for each new issue/question with a subject related to the question or issue
- Login to the help desk to see all your tickets and support responses
- For Quick start & troubleshooting check the AFT Quick Start Guidance
- Add [email protected] to your safelist to avoid spam or junk mail issues.
- For All Product update news connect to AFT
- View the Support model for free and premium users
- NinjaTrader Platform, brokerage, and data feed support:
- contact [email protected]
- web www.ninjatrader.com
Contact Support, Get Training & Help Resources
Learn to trade successfully at your own pace with no time limits, use self-assisted support tools, visit the trading group, for group chat & support forum, or contact our support help desk
Contact Support
Help Guides
Video Guides
Trading Group
AFT Forum
AFT Blog
Concierge Services
Trade Coaching
Customer Success
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Connect to AFT For webinars, free trading tips, tricks, videos guides, news & product updates and upgrades for AFT8, please connect to us below for announcements