🤖 ATS Help Bot: 24/7 AI-Assisted Support for Traders
ATS Help Bot provides traders with direct messaging to our AI Support Agent, available 24/7 via Discord or email/help-desk chat.
What makes this truly powerful is that ATS Help Bot has access to all ATS product information and services—websites, blogs, videos, help guides, and Discord channels—so you don’t have to hunt across each resource. Use the ATS Help Bot as your universal search and expert in one place, always online and ready!
To access the ATS Help Bot, visit the Help Center or the Discord Group 24/7:
Help Desk AI Assisted Support Search
AI-powered ad hoc universal searching across all ATS products, websites, help desk, Discord, blog, videos, and resources- all in 1 place

Help Desk AI-Assisted Support via Email
The ATS Help Bot is also available through our Help Desk and Knowledge Base, covering topics beyond Discord, including the website, blog, pricing, videos, and online guides. You can even ask it to search Discord-only if you prefer, or to search all ATS topics as a universal support assistant.
- Via email: [email protected]
- Help Center
- Submit a Support Request
- 24/7 AI assistance for articles, tutorials, and guided chat
- Fast expert follow-up—check your spam/junk folders if you don’t see a reply within 5 minutes
Help Desk Support Email Lifecycle

- Upon submitting a new ticket, you will receive an immediate acknowledgement from the help desk.
- ATS Help Bot will read the ticket, fill any gaps, and correct ambiguity or spelling errors.
- It will provide a list of best-fitting articles and guidance via email.
- You can reply to the ticket to add more information or continue the conversation.
- If needed, you can mark the ticket as resolved or escalate to a human agent.

Discord AI Chat Help
Chat directly by clicking the robot icon in the top-right moderator list, then send your message and select your search mode:
- Choose a mode:
- Chat Discord Topics
- Chat All ATS Topics
- This sets the AI Agent context to:
- Discord only – topics and posts within Discord
- Universal – all ATS products, services, and resources (Discord, blogs, videos, help-desk articles, websites, etc.)
- When using Chat Discord Topics, all links will point to Discord channels, posts, forums, etc.
- When using Chat All ATS Topics, links may point to Discord or external resources.
Getting Started

- Sign up for the ATS universal Account and link your account to discord
- Make sure you have Discord direct messaging switched on! Settings – Social and content – Direct Messaging
- Enter your query in the pop-up box.
- Your chosen mode (Discord only or All ATS Topics) will remain active for your session.
- Switch modes at any time by clicking the buttons.
- You can converse directly with @ATSHelpBot in your Discord inbox Simply click the robot icon ATSHelpBot and send a message